Refund Policy
Clear, fair, and transparent refund guidelines for your peace of mind
Overview
At JKIA Transfers, we strive to provide reliable and punctual airport transfer services. However, we understand that plans can change. This Refund Policy outlines the circumstances under which refunds are issued for our services.
All refunds are processed within 5-7 business days after approval. Refunds are issued to the original payment method.
Cancellation Refunds
Free Cancellation
Cancel 2+ hours before pickup
100% Refund
Late Cancellation
Cancel within 2 hours of pickup
50% Refund
No-Show
Fail to meet driver at pickup
0% Refund
Flight Delays & Disruptions
Flight Delay (Less than 2 hours)
No refund. Your driver will wait at no extra charge. Transfer proceeds as scheduled.
Flight Delay (2-4 hours)
No refund. Driver may be reassigned. Contact us upon landing, and we'll send a replacement.
Flight Cancellation
Full refund if you cancel after flight is officially cancelled. You must inform us immediately.
Rebooking Available
If your flight is rescheduled, we can rebook your transfer at no additional cost (subject to availability).
Service Issues
Vehicle Breakdown
Full refund if replacement vehicle cannot be provided within 30 minutes.
Driver Tardiness
If driver is 30+ minutes late with no communication, full refund available.
Poor Service
Partial or full refund based on the nature of the complaint (reviewed case by case).
Wrong Destination
If driver takes you to incorrect location, full refund plus compensation may apply.
Non-Refundable Circumstances
- Traffic delays beyond our control (accidents, road closures, weather)
- Customer providing incorrect pickup location or flight information
- Loss or damage to personal belongings (travel insurance recommended)
- Dislike of vehicle model or driver (all vehicles are as described)
- Change of mind after driver has already departed to pick you up
How to Request a Refund
Contact Us
Via WhatsApp or phone within 24 hours
Provide Details
Booking reference, reason, photos/videos if applicable
Review Process
Our team investigates within 48 hours
Refund Issued
Processed within 5-7 business days
Need to Request a Refund?
Contact our support team immediately for any refund-related issues: